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Documentation > MAC-PAC Reference Library > Distribution > Order Processing > Key Concepts and Procedures > Return Merchandise Authorization (RMA)

Return Merchandise Authorization (RMA)

 

A return merchandise authorization (RMA) is a tool for managing and tracking customer returns of your products.  It contains information such as:

·     Part numbers returned

·     Total quantity of returned parts

·     Date receipt is expected

·     Price of each returned part

·     Reason for return

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