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RMA Acknowledgment
RMA Acknowledgment
Since your RMA has an RMA Print Release code of (I) Immediate, the following RMA acknowledgment
DATE 11/19/92 ANDERSEN SOFTWARE EUROPE PAGE 1
TIME 9:33:37 RUE DE GRAND CHIEN 1 CO 001
REPORT OP710A WHS BEL
BASE CURRENCY USD UNITED STATES DOLLARS
RETURN MATERIALS AUTHORIZATION
RMA NUMBER 00000036
CUSTOMER WMINC CUSTOMER WMINC
SOLD TO WATCH MAKERS INC. RETURNED WATCH MAKERS INC. RETURN WATCH PARTS CONSOLIDATED
DISTRIBUTION CENTER WM1 FROM DISTRIBUTION CENTER WM1 TO 1234 STATE STREET
1010 ED STREET 1010 ED STREET CHICAGO, ILLINOIS 60602
USA USA USA
RMA DATE 11/19/92
EXP RCT DATE 12/02/92
CREDIT MANAGER
SHIP TERMS PRE-PAID POSTAGE FOB SHIPPING POINT
Partially damaged shipment. Replacements will be sent
immediately.
LIN PART NUMBER/ RETURN
NO DESCRIPTION QUANTITY UM REASON FOR RETURN UNIT PRICE EXTENDED PRICE
--- --------------- ---------- -- ----------------- ---------- --------------
001 WATCH 3.000 EA DAMAGED GOODS 110.000 330.00
WATCH WITH STRAP
These watches were damaged due to poor handling by
the shipping department, not because of incorrect
packing methods.
002 WATCH FACE 5.000 EA OVERSHIPMENT 4.500 22.50
WATCH FACE
These watch faces were an overshipment. You will
be credited for the return.
TOTAL RETURN 352.50
** END OF REPORT **
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RMA Acknowledgment printed upon completion of the RMA.
This report should be sent to Watch Makers Inc. for their records.
Send this acknowledgment to Watch Makers Inc. for their records.
Once you receive the watches and watch faces, access the RMA Receipt Control conversation. In RMA Receipt Control enter the total number of watches (3.00) and watch faces (5.00) returned to you. The RMA reason codes (DG and OS) will default from the RMA you originally entered (00000036).
The RMA Receipt Status Codes for customer credit, inventory adjustment, and replacement sales order will default from the RMA Reason Codes on RMA 00000036. If the watches or watch faces are serial controlled, you can call the Serial Number Assignment Window from RMA Receipt Control by entering an 'S' in the Select field. The serial Number Assignment Window allows you to enter the serial numbers of the returned items. See key concept on Shipping and Billing, Serial Number Tracking in this manual for more information.
WILLIAMS CO 001 RMA RECEIPT CONTROL USD 12/02/92
DSP01 WHS BEL MULTI-LINE
Bill-to WMINC WATCH MAKERS INC. RMA Number 00000036
Ship-to WMINC WATCH MAKERS INC. Status OPN
Lin L Rec Qty/ Rsn
No S Part Number RMA Qty UM Cde Credit Inv Adj Replace S
001 O WATCH 3.000 EA DG N NOP N NOP W WAI
3.000 Unit Price 110.000
002 O WATCH FACE 5.000 EA OS W WAI W WAI N NOP
5.000 Unit Price 4.500
F4=Prompt F5=Detail F7=Header F14=Open Item Entry
F16=Inventory Adj F18=SO Maintenance F19=Postbilling F24=More Keys
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RMA Receipt Control Multi-Line screen.
Notice the RMA quantities, RMA reason codes, and RMA status codes for each line
defaulted from the RMA Maintenance conversation.
RMA Receipt Status Codes
RMA Receipt Status Codes are held on Reference File category G73. There are three system-defined codes as well as two user-defined codes. The system-defined codes are:
· Waiting
· No Processing
· Complete.
Reference File category G73 allows you to enter a one character code for each status as well as a three character decode. The figure above shows the RMA Receipt Status Codes for RMA 00000036. For this example choose codes (W) for Waiting, (N) for No Processing, and (C) for Complete.
The figure below shows the RMA Receipt Status codes as they are defined on Reference File category G73. These codes and decodes are what will appear on the RMA Receipt Control detail screens.
WILLIAMS COMMON FEATURES 11/19/92
DSP01 REFERENCE FILE CATEGORY G73 CHANGE
Category Name RMA RECEIPT STATUS CODES
BLANK KEY
Category Key
RECEIPT STATUS CODES
Data NWCFK
XXXXX
DECODES: NO PROCESSING WAITING COMPLETE
Data NOP WAI COM
XXX XXX XXX
USER DEFINED USER DEFINED
Data FAs KEL
XXX XXX
F2=Command F3=Exit F9=Inquiry F10=Function Select
F12=Lower Case F15=Rekey Data
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Reference File category G73 (RMA Receipt Status Codes).
Used to suggest further processing to the RMA Receipt Control conversation.
RMA Receipt Status Codes suggests several updates to the system. These codes default based upon the RMA reason codes on each line. The watches on line 001 of the RMA were damaged (RMA Reason Code = DG). The RMA Receipt Status Codes suggest the following processing:
· Credit = (N) No Processing: Since the customer wants replacement watches, do not update their credit.
· Inv Adj = (N) No Processing: The returned watches should not be replaced in inventory, so do not update your inventory.
· Replace = (W) Waiting: The customer would like a replacement for the damaged watches. Issue another sales order to replace them.
Note: This processing is suggested by the way you set up your RMA reason codes on Reference File category G74. If you would like different processing for a damaged good, set up RMA reason code DG differently.
Use F18 = SO Maintenance to access the Sales Order Maintenance program. All open RMA lines that have an RMA Receipt Status Code of (W) Waiting will be passed to Sales Order Maintenance. After you issue the replacement sales order you will need to update the RMA Receipt Status Code (Replace) with (C) Complete. There are no changes necessary for RMA Receipt Status Codes (Credit) or (Inv Adj) so you do not need to change them (see the following illustration).
WILLIAMS CO 001 RMA RECEIPT CONTROL USD 12/02/92
DSP01 WHS BEL MULTI-LINE
Bill-to WMINC WATCH MAKERS INC. RMA Number 00000036
Ship-to WMINC WATCH MAKERS INC. Status OPN
Lin L Rec Qty/ Rsn
No S Part Number RMA Qty UM Cde Credit Inv Adj Replace S
001 O WATCH 3.000 EA DG N NOP N NOP C COM
3.000 Unit Price 110.000
002 O WATCH FACE 5.000 EA OS W WAI W WAI N NOP
5.000 Unit Price 4.500
F4=Prompt F5=Detail F7=Header F14=Open Item Entry
F16=Inventory Adj F18=SO Maintenance F19=Postbilling F24=More Keys
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RMA Receipt Control Multi-Line screen.
Notice the RMA status codes for customer credit, inventory adjustment, and replacement
sales order on each RMA line.
The watch faces on line 002 were due to an overshipment (RMA Reason Code = OS). The RMA Receipt Status Codes suggests the following processing:
· Credit = (W) Waiting: Since the customer does not want a replacement for them, update the customer's credit to show the return.
· Inv Adj = (W) Waiting: Update the inventory to show the receipt of the good watch faces.
· Replace = (N) No Processing: Since the customer does not want a replacement for the watch faces, do not issue another sales order.
Use F19 = Postbilling to access the Postbilling & Memo Entry program to update the customer credit and your inventory records. All open RMA lines that have an RMA Receipt Status Code of (W) Waiting will be passed to postbilling. As before, once you update the customer's credit and your inventory, change the RMA Receipt Status Codes for those areas (Credit and Inv Adj). There is no need to update the replacement sales order RMA Receipt Status Code (Replace) because it requires no changes. Remember, the system will not update these RMA Receipt Status Codes--you must manually update them (see the following illustration).
WILLIAMS CO 001 RMA RECEIPT CONTROL USD 11/19/92
DSP01 WHS BEL MULTI-LINE
Bill-to WMINC WATCH MAKERS INC. RMA Number 00000036
Ship-to WMINC WATCH MAKERS INC. Status OPN
Lin L Rec Qty/ Rsn
No S Part Number RMA Qty UM Cde Credit Inv Adj Replace S
001 O WATCH 3.000 EA DG N NOP N NOP C COM
3.000 Unit Price 110.000
002 O WATCH FACE 5.000 EA OS C COM C COM N NOP
5.000 Unit Price 4.500
F4=Prompt F5=Detail F7=Header F14=Open Item Entry
F16=Inventory Adj F18=SO Maintenance F19=Postbilling F24=More Keys
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RMA Receipt Control Multi-Line screen.
Notice that all suggested processing has been completed. All RMA status codes are with
No Processing (N) or Complete (C).