Documentation >
MAC-PAC Technical Library >
Distribution >
Order Processing >
Programs >
RMA Maintenance - Purpose
RMA Maintenance - Purpose
OP145E
The RMA Maintenance program (OP145E) allows you to enter information for processing customer returns (RMAs). You may add, change, close, or reopen an RMA. This conversation has five screens:
· Function Select
· Header
· Multi-Line
· Line Detail
· Recap
Generally the Header and Line Detail screens are bypassed to speed up data entry. You may access them via command keys from other screens in the conversation. If an RMA is added with the release immediate option, a report request is submitted to the RMA Acknowledgment Print Request file (OP710AP). When this request is released from the Application Menu, the RMA Print program (OP710E) will print the RMA acknowledgment.
