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The RMA Acknowledgment report is used to show what merchandise is expected from each customer. This report is printed when an RMA in entered through the RMA Maintenance program (OP145E). Once generated, this acknowledgment is to be sent to the customer for verification of the expected merchandise. The report shows the part number and expected quantity of each item, the price of each item, the date the item is expected to be returned, and the address to return the item.
This report can be printed (I) Immediately upon RMA creation using the Immediate RMA Acknowledgment Print monitor, or it can be printed as a (N) Normal end of day job using the Release Submitted Jobs option from the Order Processing Menu.
You may reprint this acknowledgment by changing the Reprint RMA flag on the RMA Maintenance Recap screen (OP145S05) to (Y) Yes. Once the change is made, both (I) Immediate and (N) Normal end of day printing options are valid.
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