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Documentation > MAC-PAC Reference and Help > Reference File Categories > RMA REASON CODES

Function Select

RFG74S01 - Function Select
WILLIAMS                       COMMON FEATURES                         3/17/93

 DSP01                    REFERENCE FILE CATEGORY G74           FUNCTION SELECT

                                                                                

                                                                               

                   Category Name        RMA REASON CODES                       

                                                                               

                                                                               

                                        RMA REASON CODE                        

                   Category Key         DG                                      

                                        XX                                     

                                                                               

                                                                               

                   Request Code         4                                      

                                                                               

                                        1 - Add                                

                                        2 - Change                             

                                        3 - Delete                             

                                        4 - Inquire                            

                                                                               

                                                                               

                                                                               

 F2=Command          F3=Exit             F7=End Category     F8=Display List   

 F9=Inquiry                                                                    

 

 

This category allows you to enter RMA Reason Codes and decodes.  A reason code will be assigned to an RMA to explain why the merchandise was returned.  This is a required category.

RMA REASON CODE

Required.  Enter two alphanumeric characters to serve as the reason code.

Detail

RFG74S02 - Detail
 WILLIAMS                       COMMON FEATURES                         3/17/93

 DSP01                    REFERENCE FILE CATEGORY G74                   INQUIRE

                                                                                

                   Category Name        RMA REASON CODES                       

                                                                               

                                        RMA REASON CODE                        

                   Category Key         DG                                     

                                                                               

                                                                                

            RMA REASON CODE DESCRIPTION                                        

       Data DAMAGED GOODS                                                      

            TTTTTTTTTTTTTTTTTTTTTTTTT                                          

                                                                               

            CUSTOMER CREDIT     INVENTORY ADJUSTMENT     REPLACE SO            

       Data        Y                     Y                    Y                 

                   Y                     Y                    Y                

                                                                               

            BALANCE TYPE     INV ADJUSTMENT CODE    POSTBILLING ADJ CODE       

       Data       Q                 R1                      A0                 

                  X                 XX                      XX                 

                                                                               

 F2=Command          F3=Exit             F9=Inquiry          F10=Function Select

                                                                               

 

 

This screen allows you to enter a reason code's decode and definition.  When an RMA Reason Code is entered in the RMA field for returned merchandise, its definition is retrieved from this category.  Based on the RMA reason code, the RMA Receipt Status Code (Reference File category G73) is defaulted for each of the following areas:

Customer Credit

Inventory Adjustment

Replacement Sales Order

These areas are held on the RMA Line Detail File (OP145M2).  The default processing works as follows:

If the RMA Reason Code is (Y) yes for an area, the RMA Receipt Status Code is defaulted to waiting for that status area.

If the RMA Reason Code is (N) no for an area, the RMA Receipt Status Code is defaulted to no processing for that status area.

For example: if your reason code is XX and customer credit is N, inventory adjustment is N, and replace SO is Y;  you are encouraged to not to update customer credit (Customer Credit is (N) no processing) or your inventory (Inventory Adjustment is (N) no processing) but to issue another sales order to the customer for the return (Replace SO is (W) waiting).  This code might be used if inventory was destroyed in shipping.

The last two fields are used to default data to the Multi-Line Inventory Adjustment Program (IC120E).

RMA REASON CODE DESCRIPTION

Required.  Enter up to 25 alphanumeric characters to serve as a description for the RMA Reason Code.

CUSTOMER CREDIT

Required.  Enter (Y) yes if customer credit should be updated for the return.  Enter (N) no if customer credit should not be updated.  If left blank, this field will default to 'N'.

INVENTORY ADJUSTMENT

Required.  Enter (Y) yes if an inventory adjustment should be completed for the return.  Enter (N) no if an inventory adjustment is not necessary.  If left blank, this field will default to 'N'.

REPLACE SALES ORDER

Required.  Enter (Y) yes if a replacement sales order should be issued.  Enter (N) no if a replacement sales order is not needed.  If left blank, this field will default to 'N'.

BALANCE TYPE

Optional.  This is the balance type you wish to default to the Balance Type field when you enter the Multi-Line Inventory Adjustment Program (IC120E).  It must be a valid Balance Type from the System Control File (CT100M).

INVENTORY ADJUSTMENT CODE

Optional.  This is the adjustment reason code you wish to default to the Adjustment Code field on the Multi-Line Inventory Adjustment Program (IC120E).  It must be a valid adjustment code from Reference File category 432 and must not have a 'C' cycle count adjustment type.

POSTBILLING ADJUSTMENT CODE

Optional.  This is the adjustment reason code you wish to default to the Adjustment Code field on the Postbilling and Memo Entry Program (OP130E).  It must be a valid adjustment code from Reference File category 432 and must not have an 'A' adjustment or 'C' cycle count adjustment type.