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RMA REASON CODES
Function Select
RFG74S01 - Function Select
WILLIAMS COMMON FEATURES 3/17/93
DSP01 REFERENCE FILE CATEGORY G74 FUNCTION SELECT
Category Name RMA REASON CODES
RMA REASON CODE
Category Key DG
XX
Request Code 4
1 - Add
2 - Change
3 - Delete
4 - Inquire
F2=Command F3=Exit F7=End Category F8=Display List
F9=Inquiry
This category allows you to enter RMA Reason Codes and decodes. A reason code will be assigned to an RMA to explain why the merchandise was returned. This is a required category.
RMA REASON CODE
Required. Enter two alphanumeric characters to serve as the reason code.
Detail
RFG74S02 - Detail
WILLIAMS COMMON FEATURES 3/17/93
DSP01 REFERENCE FILE CATEGORY G74 INQUIRE
Category Name RMA REASON CODES
RMA REASON CODE
Category Key DG
RMA REASON CODE DESCRIPTION
Data DAMAGED GOODS
TTTTTTTTTTTTTTTTTTTTTTTTT
CUSTOMER CREDIT INVENTORY ADJUSTMENT REPLACE SO
Data Y Y Y
Y Y Y
BALANCE TYPE INV ADJUSTMENT CODE POSTBILLING ADJ CODE
Data Q R1 A0
X XX XX
F2=Command F3=Exit F9=Inquiry F10=Function Select
This screen allows you to enter a reason code's decode and definition. When an RMA Reason Code is entered in the RMA field for returned merchandise, its definition is retrieved from this category. Based on the RMA reason code, the RMA Receipt Status Code (Reference File category G73) is defaulted for each of the following areas:
Customer Credit
Inventory Adjustment
Replacement Sales Order
These areas are held on the RMA Line Detail File (OP145M2). The default processing works as follows:
If the RMA Reason Code is (Y) yes for an area, the RMA Receipt Status Code is defaulted to waiting for that status area.
If the RMA Reason Code is (N) no for an area, the RMA Receipt Status Code is defaulted to no processing for that status area.
For example: if your reason code is XX and customer credit is N, inventory adjustment is N, and replace SO is Y; you are encouraged to not to update customer credit (Customer Credit is (N) no processing) or your inventory (Inventory Adjustment is (N) no processing) but to issue another sales order to the customer for the return (Replace SO is (W) waiting). This code might be used if inventory was destroyed in shipping.
The last two fields are used to default data to the Multi-Line Inventory Adjustment Program (IC120E).
RMA REASON CODE DESCRIPTION
Required. Enter up to 25 alphanumeric characters to serve as a description for the RMA Reason Code.
CUSTOMER CREDIT
Required. Enter (Y) yes if customer credit should be updated for the return. Enter (N) no if customer credit should not be updated. If left blank, this field will default to 'N'.
INVENTORY ADJUSTMENT
Required. Enter (Y) yes if an inventory adjustment should be completed for the return. Enter (N) no if an inventory adjustment is not necessary. If left blank, this field will default to 'N'.
REPLACE SALES ORDER
Required. Enter (Y) yes if a replacement sales order should be issued. Enter (N) no if a replacement sales order is not needed. If left blank, this field will default to 'N'.
BALANCE TYPE
Optional. This is the balance type you wish to default to the Balance Type field when you enter the Multi-Line Inventory Adjustment Program (IC120E). It must be a valid Balance Type from the System Control File (CT100M).
INVENTORY ADJUSTMENT CODE
Optional. This is the adjustment reason code you wish to default to the Adjustment Code field on the Multi-Line Inventory Adjustment Program (IC120E). It must be a valid adjustment code from Reference File category 432 and must not have a 'C' cycle count adjustment type.
POSTBILLING ADJUSTMENT CODE
Optional. This is the adjustment reason code you wish to default to the Adjustment Code field on the Postbilling and Memo Entry Program (OP130E). It must be a valid adjustment code from Reference File category 432 and must not have an 'A' adjustment or 'C' cycle count adjustment type.