Dunning Messages

Dunning messages can be printed on statements for customers with overdue accounts receivable balances.  The print dunning message code specified for each customer on the Customer File is used to determine whether dunning messages should be printed.

Up to nine levels of dunning messages can be specified.  Each dunning message contains up to 180 characters of user-defined text.  Dunning messages are defined on the dunning message records on Reference File category 322.

The dunning message level for a customer is initially set to zero.  The message level is incremented by one each time statements are printed and the customer's overdue balance is greater than zero.  When the overdue balance is paid in full, the dunning message level is reset to zero.  Multiple levels of dunning messages allow the user to notify the customer that the balance has been due for multiple statement cycles.