WILLIAMS RMA MAINTENANCE 12/30/92
DSP01 FUNCTION SELECT
Company/Warehouse 001 BEL
Bill-to Customer AC-FRANCE
Ship-to Customer
RMA Number 00102814
Reason Code WG
Exp Receipt Date 01/05/93
Maintenance Code 1
1 - Add RMA
2 - Change RMA
3 - Close RMA
4 - Reopen RMA
F2=Command F3=Exit F4=Prompt F8=RMA Receipt
F9=Enter Inquiry
This conversation allows you to add, change, close, and reopen Return Merchandise Authorizations (RMAs). On this screen enter the type of maintenance you wish to perform.
COMPANY/WAREHOUSE
Required. This is the company/warehouse where merchandise will be returned. It must be a valid company/warehouse combination from the Warehouse Description File (IC170M) and you must be authorized to use it on Reference File category 409.
BILL-TO CUSTOMER
Required. This is the customer who was billed for the merchandise. They should receive credit for returning it. They must be a valid customer on the Customer Master File.
SHIP-TO CUSTOMER
Optional. This is the customer who was shipped the merchandise. It must be a valid customer on the Customer Name and Address File (ARADDRP).
RMA NUMBER
Optional. This is the number that will be used throughout the system for tracking a customer's returned merchandise. If you are adding a return, the RMA number must not exist in the RMA Header File (OP145M1). If you are changing or closing a return, the RMA number must exist on that file and be open. If you are reopening a return, the RMA number must exist on that file and be closed.
REASON CODE
Required. This is the reason the merchandise was returned. It must be a valid reason code from Reference File category G74.
EXPECTED RECEIPT DATE
Required. This is the date you expect to receive the merchandise from the customer. It will default to today's date if not entered.
MAINTENANCE CODE
Required. This is the maintenance you wish to perform. Valid Values are:
1 - Add an RMA
2 - Change an RMA
3 - Close an RMA
4 - Reopen an RMA
COMMAND KEYS
Enter - Process the entered information.
F2 - Display a window where a fast path option or mnemonic can be entered. Fast path allows the next menu selection to be made directly from this screen. When the window is displayed, pressing F3 will remove it.
F3 - Exit program without processing the entered data.
F4 - Display a list of values for the field where the cursor is positioned. If you select one of the items from the list, it will be returned to the application screen.
F8 - Call the RMA Receipt Control Program (OP215E).
F9 - Enter the RMA Inquiry program.
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